I missed this a couple of weeks ago on BBC’s Watchdog program
“Sarah Daniels was forced into extreme measures when she tried to talk to NTL about her mother’s account.
Her mother passed away in October last year and Sarah sent the company a copy of the death certificate
as well as a letter saying that she would now be handling any outstanding payments.
But NTL continued to write to Sarah’s deceased mother asking for her
authorisation to discuss the account with Sarah.
Eventually Sarah wrote a letter from her deceased mother explaining that since she had passed away,
she was no longer able to deal with such queries.”