Csl Sofas discussion
Submitted by tkey on Tuesday 08th July 2008 28 Comments
Home » CSL-Sofas/Furniture Complaints
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September 8th, 2008 at 21:34
A quick message to anyone thinking of visiting DFS chester I would strongly advise you do not place your order with a salesman named jeff he will tell barefaced lies to obtain your buisness but when your order is late and wrong he will try and lie his way out of trouble with his superiors i have never experienced such terrible customer service in my life.
September 12th, 2008 at 07:09
being a so called service manager the guvner and top book have it about right
dfs dont always put there hands up when theres a fault because of the service figure theres a lot of not quite telling the customer the truth (if you know what i mean) how many times do you find colour come off the leather and you get told to tell them its airfreshner or something they have done or foam seats collapsing tell them its natual softning and stuff a bit of extra foam through the webbs
September 25th, 2008 at 12:43
Does anyone on here know of any leather suite suppliers from italy (trade only) please let me know of any
December 6th, 2008 at 22:53
I can’t stop looking at that sofa picture!
July 8th, 2009 at 18:45
Hi, can anyone tell me how to get in touch with Fred on the helpdesk, thanks Jo.
From Tkey:-
Hi Jo i will pass your email address onto him.
Also i will copy your comments across to here
more people will read it.
July 8th, 2009 at 19:04
Hi, wondered if anyone can help, I ordered a suite from csl in april,
I signed a finance agreement on buy now pay in a years time.
At the time of purchase I was asked to pay a £250 deposit but I did not have the money with me,
so they said I could come in and pay later.
I never did pay the deposit and due to my finacial situation I had to cancel the order.
I called the finace company and informed them and wrote them a letter as well.
Since then I have spoken to the manager of the store
and he said that I have to pay them one thousand pound, 1 third of the order price,
as I havent paid a deposit or any money they cant deliver the suite,
I would like to know if I have any rights or if they can force me to pay, can someone please help,
the other thing is I am a housewife with no job and they let me have the finance in my name only,
I am married, but wondered if they should of checked my financial situation,
Id like to put all this behind me so can someone please help me,
feeling sick at the thought of having to speak to these people again
and I would like to be prepared,
thanks and kind regards
Jo..
October 28th, 2009 at 21:33
Hi Jo,
They cannot force you to take the sofa that you have ordered.
They will try to make an appointment for you to go in to see a manager to discuss your options,
but just say that you cannot afford it and thats it !!
They will try & try to get you to go into store, but believe me you don’t have to.
(All I can say is that I know what I am talking about!!)
They will go away!
M
November 11th, 2009 at 17:43
Dont go near DFS they are so sleazy and will do anything to get a sale especially those in Glasgow
November 13th, 2009 at 00:00
Bernie M @ Manchester store is an appauling manager and his breath stinks off extrement!
I find his breath offensive with all the lies that man tells.
I always thought CSL was a company with integrity but this man is a joke!!!
he brings down everything in what CSL believes!
I got told that as a store manager his team
“only takes my money and order and the rest you deal with head office, okay? bye!”
so rude and abrupt I would never NEVER recommend my enemy, never mind loved ones!!!!
March 3rd, 2010 at 18:06
Hello,
My son is about to buy a Senseo sofa does anyone know if there have been problems with this one and where its made? Any help would be appreciated