Comments on: Csl Sofas – Complaints http://tkey.co.uk/csl-sofas-complaints you live what you've learned Thu, 11 Mar 2010 21:36:09 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: bob http://tkey.co.uk/csl-sofas-complaints/comment-page-85#comment-88157 bob Wed, 10 Mar 2010 21:47:34 +0000 http://blog.tkey.co.uk/?p=84#comment-88157 c.s.l crap suite's limited i worked there for a while on service. fred is right and i can help many of these's unhappy people. i'd like fred to contact me. <strong>From Tkey: Thanks Bob. I have forwarded you email address on to Fred</strong> c.s.l crap suite’s limited
i worked there for a while on service. fred is right and i can help many of these’s unhappy people. i’d like fred to contact me.

From Tkey:
Thanks Bob.
I have forwarded you email address on to Fred

]]> By: Dave M http://tkey.co.uk/csl-sofas-complaints/comment-page-85#comment-88151 Dave M Wed, 10 Mar 2010 16:09:40 +0000 http://blog.tkey.co.uk/?p=84#comment-88151 Hi Fred, Re your question above. I am not in the furniture business and never have been and never worked in any capacity for CSL. My only involvement with CSL has been as a customer that bought a suite expecting it to be of the same spec / quality as the ones on display in their showrooms. If the ones on display were of the same quality as the one they delivered to my house then I would NOT have placed an order with CSL, but you don't find out until it's to late. I think that point has been raised over and over again... yet CSL still seem to be churning out furniture of lesser quality and expect to fob customers off when they complain. Hi Fred, Re your question above.

I am not in the furniture business and never have been and never worked in any capacity for CSL.

My only involvement with CSL has been as a customer that bought a suite expecting it to be of the same spec / quality as the ones on display in their showrooms. If the ones on display were of the same quality as the one they delivered to my house then I would NOT have placed an order with CSL, but you don’t find out until it’s to late. I think that point has been raised over and over again… yet CSL still seem to be churning out furniture of lesser quality and expect to fob customers off when they complain.

]]> By: Fred on the Helpdesk http://tkey.co.uk/csl-sofas-complaints/comment-page-85#comment-88147 Fred on the Helpdesk Wed, 10 Mar 2010 12:36:56 +0000 http://blog.tkey.co.uk/?p=84#comment-88147 Thanks again Dave, Most of our contributors receive all the advice along the above lines in an attempt to recover the money that has virtually been stolen from them by these people. Well perhaps stolen is too strong a word to use - misappropriated is about right, selling goods which are inferior and not of the same build quality to every sample displayed, shown and tested in their showrooms or on their website. They[CSL] as a British company are in our opinion a disgrace, yet they still manage to avoid Consumer Affairs/Trading Standards,other departments month after month when we receive complaints at the rate we do,with other websites receiving many other complaints all along the same lines and about the same company. Most of them making the same complaints as Bee and all our recent posters, many others have Court cases pending at the moment and be assured they are all encouraged to do the right thing and stand up for their rights... and not accept the rubbish that has been dumped on them by CSL. Sadly sometimes they [CSL] appear to try the "oh we'll sort it" tactic and make promises to do something as in post 840 - with the poor lady having asked for advice, when she had a case which would probably have blown CSL out of the water....then afterwards posting this further complimentary letter saying how wonderful they had been, not knowing what was round the corner when she's supplied with equally poor replacement rubbish to placate her temporarily. Let us all hope that this time she, her family, her baby,their clothes, her home and decor etc. don't all get covered in Black dye from the new stuff! Tell us Dave are you still with CSL ?... or still in the furniture business ?.... if you are we are not averse to giving publicity to companies who offer quality products with good Customer service and back-up facilities if and when anything goes wrong, as against CSL who simply ask a Techie for a report then ignore what is said and tell the customer basically more fairy stories using stalling tactics so the time the customer has has the goods in their homes gets dragged out....so they then try to say "well you've had it for XXX weeks/months etc"...hoping the Courts will agree with them, hence the reason everyone is encouraged to keep copies of all correspondence/e-mails and so on and only use Recorded Delivery post. The more people who have had experience and better still inside experience of CSL the better, together we can get these people to face up to what they do and change their ways.. Thanks again Dave,
Most of our contributors receive all the advice along the above lines in an attempt to recover the money that has virtually been stolen from them by these people.

Well perhaps stolen is too strong a word to use – misappropriated is about right, selling goods which are inferior and not of the same build quality to every sample displayed, shown and tested in their showrooms or on their website.

They[CSL] as a British company are in our opinion a disgrace, yet they still manage to avoid Consumer Affairs/Trading Standards,other departments month after month when we receive complaints at the rate we do,with other websites receiving many other complaints all along the same lines and about the same company.

Most of them making the same complaints as Bee and all our recent posters, many others have Court cases pending at the moment and be assured they are all encouraged to do the right thing and stand up for their rights… and not accept the rubbish that has been dumped on them by CSL.

Sadly sometimes they [CSL] appear to try the “oh we’ll sort it” tactic and make promises to do something as in post 840 – with the poor lady having asked for advice, when she had a case which would probably have blown CSL out of the water….then afterwards posting this further complimentary letter saying how wonderful they had been, not knowing what was round the corner when she’s supplied with equally poor replacement rubbish to placate her temporarily.

Let us all hope that this time she, her family, her baby,their clothes, her home and decor etc. don’t all get covered in Black dye from the new stuff!

Tell us Dave are you still with CSL ?… or still in the furniture business ?…. if you are we are not averse to giving publicity to companies who offer quality products with good Customer service and back-up facilities if and when anything goes wrong, as against CSL who simply ask a Techie for a report then ignore what is said and tell the customer basically more fairy stories using stalling tactics so the time the customer has has the goods in their homes gets dragged out….so they then try to say “well you’ve had it for XXX weeks/months etc”…hoping the Courts will agree with them, hence the reason everyone is encouraged to keep copies of all correspondence/e-mails and so on and only use Recorded Delivery post.

The more people who have had experience and better still inside experience of CSL the better, together we can get these people to face up to what they do and change their ways..

]]> By: Dave M http://tkey.co.uk/csl-sofas-complaints/comment-page-85#comment-88137 Dave M Wed, 10 Mar 2010 09:22:20 +0000 http://blog.tkey.co.uk/?p=84#comment-88137 For those like Bee that have problems with the leather from new, you should take action to sue CSL through the small claim court as soon as possible. It is easy to do. Send CSL the recommended notice letters (templates for these can be found on trading standards web sites) reject the furniture as unfit for use, inform CSL that you are NOT using the furniture, take photos of the leather showing how crap it is and take photos of the display suites in store to show how they are of better quality leather. Submit an online money claim... Do not let CSL fob you off, their 'technicians' will try to tell you there is nothing wrong and that the leather needs 'dressing'. Complete bull shit, especially when you look in the showrooms and see the diference in leather quality. You do NOT need an independant report to make a claim, you have the evidence in your living room, any reasonable person will see the problem for what it is, including a district judge...oh and keep a diary of events, calls, dates etc.. See p26 my post 496. Good luck. Dave For those like Bee that have problems with the leather from new, you should take action to sue CSL through the small claim court as soon as possible. It is easy to do. Send CSL the recommended notice letters (templates for these can be found on trading standards web sites) reject the furniture as unfit for use, inform CSL that you are NOT using the furniture, take photos of the leather showing how crap it is and take photos of the display suites in store to show how they are of better quality leather. Submit an online money claim… Do not let CSL fob you off, their ‘technicians’ will try to tell you there is nothing wrong and that the leather needs ‘dressing’. Complete bull shit, especially when you look in the showrooms and see the diference in leather quality. You do NOT need an independant report to make a claim, you have the evidence in your living room, any reasonable person will see the problem for what it is, including a district judge…oh and keep a diary of events, calls, dates etc.. See p26 my post 496. Good luck. Dave

]]> By: Fred on the Helpdesk http://tkey.co.uk/csl-sofas-complaints/comment-page-85#comment-88130 Fred on the Helpdesk Wed, 10 Mar 2010 01:54:31 +0000 http://blog.tkey.co.uk/?p=84#comment-88130 Hi Michelle, Worth a try, add it to your claim costs, seeing as Sofashield is owned by the same person who owns CSL makes it worthwhile having a go I would say.... That should also serve as a further warning to anyone thinking of buying any furniture from these people, if you do please don't get conned into buying the famaous SOFASHIELD - which is the supposed GUARANTEE - WHEN THE ADVERTS CLAIM "5 YEAR GUARANTEE" you are actually filling the pockets of the same person - J.Tyldesley of CSL and J.Tyldesley of Sofashield....YES VERY THE SAME PERSON. AND QUITE CLEARLY NOT SATISFIED RIPPING YOU OFF WITH HIS CRAP FURNITURE... he has another go SELLING YOU HIS CRAP SOFASHIELD WHICH IS WORTHLESS. Hi Michelle,
Worth a try, add it to your claim costs, seeing as Sofashield is owned by the same person who owns CSL makes it worthwhile having a go I would say….

That should also serve as a further warning to anyone thinking of buying any furniture from these people, if you do please don’t get conned into buying the famaous SOFASHIELD – which is the supposed GUARANTEE – WHEN THE ADVERTS CLAIM “5 YEAR GUARANTEE” you are actually filling the pockets of the same person – J.Tyldesley of CSL and J.Tyldesley of Sofashield….YES VERY THE SAME PERSON.

AND QUITE CLEARLY NOT SATISFIED RIPPING YOU OFF WITH HIS CRAP FURNITURE… he has another go SELLING YOU HIS CRAP SOFASHIELD WHICH IS WORTHLESS.

]]> By: michelle http://tkey.co.uk/csl-sofas-complaints/comment-page-85#comment-88117 michelle Tue, 09 Mar 2010 19:21:18 +0000 http://blog.tkey.co.uk/?p=84#comment-88117 Hi Fred In relation to 837. As I am trying to calim a refund for my faulty leather sofa, should I be able to also claim a refund for the protection plan I purchased, as I wont require it if i dont have the sofa anymore. Cheers. Hi Fred

In relation to 837.

As I am trying to calim a refund for my faulty leather sofa, should I be able to also claim a refund for the protection plan I purchased, as I wont require it if i dont have the sofa anymore.

Cheers.

]]> By: BEE http://tkey.co.uk/csl-sofas-complaints/comment-page-84#comment-88087 BEE Mon, 08 Mar 2010 09:38:12 +0000 http://blog.tkey.co.uk/?p=84#comment-88087 Thanks for your reply on this website. we have had someone from CSL (apparently independent) to come and have a look at the sofas today. they have said that our sofas should look creased and that is normal. we are still not happy and would like to pursue it further. Could we please have Fred's email address to see where we go from here. Thanks Thanks for your reply on this website. we have had someone from CSL (apparently independent) to come and have a look at the sofas today. they have said that our sofas should look creased and that is normal. we are still not happy and would like to pursue it further.

Could we please have Fred’s email address to see where we go from here.

Thanks

]]> By: Lisa http://tkey.co.uk/csl-sofas-complaints/comment-page-84#comment-88028 Lisa Fri, 05 Mar 2010 10:14:47 +0000 http://blog.tkey.co.uk/?p=84#comment-88028 Hi, with regards to post 830 I'd just like to say our issue has been resolved. CSL customer services have actually been brilliant this time round, as it is obviously a fault and they have recognised this. If your issue is a definate fault with the sofa, im sure the technician will see this and csl take action on it. Good luck :) <strong>From Tkey: Thanks Lisa. I am glad it has been sorted. Also thanks to Fred for his advice. I am sure it went some way in helping CSL make the right decision.</strong> Hi,

with regards to post 830 I’d just like to say our issue has been resolved.

CSL customer services have actually been brilliant this time round, as it is obviously a fault and they have recognised this.

If your issue is a definate fault with the sofa, im sure the technician will see this and csl take action on it.

Good luck :)

From Tkey:
Thanks Lisa. I am glad it has been sorted.
Also thanks to Fred for his advice.
I am sure it went some way in helping CSL make the right decision.

]]> By: Elizabeth http://tkey.co.uk/csl-sofas-complaints/comment-page-84#comment-87969 Elizabeth Tue, 02 Mar 2010 21:34:01 +0000 http://blog.tkey.co.uk/?p=84#comment-87969 We took deliver of two black leather settees on 18th December. I phoned the following day to say we were not happy. I was told I should wait six weeks as any issues related to creasing could resolve themselves in that time. I rang again the following week but was told I must wait at least six weeks. I phoned 5th February and a technician visited on 10th February. By this time the lumbar supports on the one settee that is used had flattened excessively and there is at least an inch flap of leather at the base of each, with no apparent filling. One of the lumbar supports also looks like a different type of leather to the rest of the suite and the seat cushions are stretching excessively. The technician spent a few minutes hitting and plumping the cushions then announced that there was absolutely nothing wrong with settee,even though as soon as you sit on it again this flap of leather appears immediately. He said the appearance of the "odd" lumbar support was just natural leather variability. I paid over two thousand pounds for these settees and would expect them to keep their appearance for a reasonable amount of time. I did get a phone call from an unnamed person in customer services who basically said there was nothing wrong with the furniture. What can I do? Can anyone help or advise me? We took deliver of two black leather settees on 18th December. I phoned the following day to say we were not happy. I was told I should wait six weeks as any issues related to creasing could resolve themselves in that time. I rang again the following week but was told I must wait at least six weeks. I phoned 5th February and a technician visited on 10th February. By this time the lumbar supports on the one settee that is used had flattened excessively and there is at least an inch flap of leather at the base of each, with no apparent filling. One of the lumbar supports also looks like a different type of leather to the rest of the suite and the seat cushions are stretching excessively. The technician spent a few minutes hitting and plumping the cushions then announced that there was absolutely nothing wrong with settee,even though as soon as you sit on it again this flap of leather appears immediately. He said the appearance of the “odd” lumbar support was just natural leather variability. I paid over two thousand pounds for these settees and would expect them to keep their appearance for a reasonable amount of time. I did get a phone call from an unnamed person in customer services who basically said there was nothing wrong with the furniture.
What can I do? Can anyone help or advise me?

]]> By: Fred on the Helpdesk http://tkey.co.uk/csl-sofas-complaints/comment-page-84#comment-87965 Fred on the Helpdesk Tue, 02 Mar 2010 16:03:44 +0000 http://blog.tkey.co.uk/?p=84#comment-87965 Hi Michelle, After this time and with all the problems, they should be forced into some action, if you wish to make direct contact with me for any further advice, simply post another mail on here asking for my contact e-mail.... Many thanks, best wishes and good to hear a fighter ! Great..... Regards Fred Hi Michelle,

After this time and with all the problems, they should be forced into some action, if you wish to make direct contact with me for any further advice, simply post another mail on here asking for my contact e-mail….

Many thanks, best wishes and good to hear a fighter !

Great…..
Regards
Fred

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