Csl Sofas – Complaints
Submitted by tkey on Tuesday 23rd February 2010 853 Comments
Do you have a complaint about CSL Sofas?
————————————————————————————————————————————-
Are you frustrated about….
poor customer service?
total lack of communication?
false promises?
false prices?
faulty furniture?
failure to deliver on time?
would you like them to be made aware of it?
You can be assured ,
that the powers that be at CSL Sofas ,will read it. (Daily)
Are you looking to buy from CSL Sofas?
Please read Here , Here and Here
Before deciding to buy anything from them.
The latest 20 comments are shown below
To view earlier comments click ’show all’
or click on the page number.
Please feel free to add your comment.
(all comments are moderated,please be patient.)
This post has been viewed times.
Popularity: 100% [?]
February 26th, 2010 at 20:55
To Lisa – letter 830….
You have our sympathy….please see reply to BEE at letter 832 and same advice to you, please ask for direct contact address for Fred….through this Tkey website, simply post another letter on here.
Regards
Fred..
February 28th, 2010 at 21:07
Hi, Is it possible to have direct contact with Fred please? with regards to post 830.
Many Thanks
From Tkey: Request has been passed onto Fred.
He should be in contact with you soon.
(No it really is not me or anyone at Tkey-Thanks)
March 2nd, 2010 at 13:19
Hi Fred. (letter 832)
I have already had the misfortune of purchasing from CSL.
I have faulty furniture, delivered in October 2009, had a replacement (also faulty) and 2 repairs.
They are refusing a refund, but I WONT be beaten!
Will let you know what happens.
March 2nd, 2010 at 16:03
Hi Michelle,
After this time and with all the problems, they should be forced into some action, if you wish to make direct contact with me for any further advice, simply post another mail on here asking for my contact e-mail….
Many thanks, best wishes and good to hear a fighter !
Great…..
Regards
Fred
March 2nd, 2010 at 21:34
We took deliver of two black leather settees on 18th December. I phoned the following day to say we were not happy. I was told I should wait six weeks as any issues related to creasing could resolve themselves in that time. I rang again the following week but was told I must wait at least six weeks. I phoned 5th February and a technician visited on 10th February. By this time the lumbar supports on the one settee that is used had flattened excessively and there is at least an inch flap of leather at the base of each, with no apparent filling. One of the lumbar supports also looks like a different type of leather to the rest of the suite and the seat cushions are stretching excessively. The technician spent a few minutes hitting and plumping the cushions then announced that there was absolutely nothing wrong with settee,even though as soon as you sit on it again this flap of leather appears immediately. He said the appearance of the “odd” lumbar support was just natural leather variability. I paid over two thousand pounds for these settees and would expect them to keep their appearance for a reasonable amount of time. I did get a phone call from an unnamed person in customer services who basically said there was nothing wrong with the furniture.
What can I do? Can anyone help or advise me?
March 5th, 2010 at 10:14
Hi,
with regards to post 830 I’d just like to say our issue has been resolved.
CSL customer services have actually been brilliant this time round, as it is obviously a fault and they have recognised this.
If your issue is a definate fault with the sofa, im sure the technician will see this and csl take action on it.
Good luck
From Tkey:
Thanks Lisa. I am glad it has been sorted.
Also thanks to Fred for his advice.
I am sure it went some way in helping CSL make the right decision.
March 8th, 2010 at 09:38
Thanks for your reply on this website. we have had someone from CSL (apparently independent) to come and have a look at the sofas today. they have said that our sofas should look creased and that is normal. we are still not happy and would like to pursue it further.
Could we please have Fred’s email address to see where we go from here.
Thanks
March 9th, 2010 at 19:21
Hi Fred
In relation to 837.
As I am trying to calim a refund for my faulty leather sofa, should I be able to also claim a refund for the protection plan I purchased, as I wont require it if i dont have the sofa anymore.
Cheers.
March 10th, 2010 at 01:54
Hi Michelle,
Worth a try, add it to your claim costs, seeing as Sofashield is owned by the same person who owns CSL makes it worthwhile having a go I would say….
That should also serve as a further warning to anyone thinking of buying any furniture from these people, if you do please don’t get conned into buying the famaous SOFASHIELD – which is the supposed GUARANTEE – WHEN THE ADVERTS CLAIM “5 YEAR GUARANTEE” you are actually filling the pockets of the same person – J.Tyldesley of CSL and J.Tyldesley of Sofashield….YES VERY THE SAME PERSON.
AND QUITE CLEARLY NOT SATISFIED RIPPING YOU OFF WITH HIS CRAP FURNITURE… he has another go SELLING YOU HIS CRAP SOFASHIELD WHICH IS WORTHLESS.
March 10th, 2010 at 09:22
For those like Bee that have problems with the leather from new, you should take action to sue CSL through the small claim court as soon as possible. It is easy to do. Send CSL the recommended notice letters (templates for these can be found on trading standards web sites) reject the furniture as unfit for use, inform CSL that you are NOT using the furniture, take photos of the leather showing how crap it is and take photos of the display suites in store to show how they are of better quality leather. Submit an online money claim… Do not let CSL fob you off, their ‘technicians’ will try to tell you there is nothing wrong and that the leather needs ‘dressing’. Complete bull shit, especially when you look in the showrooms and see the diference in leather quality. You do NOT need an independant report to make a claim, you have the evidence in your living room, any reasonable person will see the problem for what it is, including a district judge…oh and keep a diary of events, calls, dates etc.. See p26 my post 496. Good luck. Dave
March 10th, 2010 at 12:36
Thanks again Dave,
Most of our contributors receive all the advice along the above lines in an attempt to recover the money that has virtually been stolen from them by these people.
Well perhaps stolen is too strong a word to use – misappropriated is about right, selling goods which are inferior and not of the same build quality to every sample displayed, shown and tested in their showrooms or on their website.
They[CSL] as a British company are in our opinion a disgrace, yet they still manage to avoid Consumer Affairs/Trading Standards,other departments month after month when we receive complaints at the rate we do,with other websites receiving many other complaints all along the same lines and about the same company.
Most of them making the same complaints as Bee and all our recent posters, many others have Court cases pending at the moment and be assured they are all encouraged to do the right thing and stand up for their rights… and not accept the rubbish that has been dumped on them by CSL.
Sadly sometimes they [CSL] appear to try the “oh we’ll sort it” tactic and make promises to do something as in post 840 – with the poor lady having asked for advice, when she had a case which would probably have blown CSL out of the water….then afterwards posting this further complimentary letter saying how wonderful they had been, not knowing what was round the corner when she’s supplied with equally poor replacement rubbish to placate her temporarily.
Let us all hope that this time she, her family, her baby,their clothes, her home and decor etc. don’t all get covered in Black dye from the new stuff!
Tell us Dave are you still with CSL ?… or still in the furniture business ?…. if you are we are not averse to giving publicity to companies who offer quality products with good Customer service and back-up facilities if and when anything goes wrong, as against CSL who simply ask a Techie for a report then ignore what is said and tell the customer basically more fairy stories using stalling tactics so the time the customer has has the goods in their homes gets dragged out….so they then try to say “well you’ve had it for XXX weeks/months etc”…hoping the Courts will agree with them, hence the reason everyone is encouraged to keep copies of all correspondence/e-mails and so on and only use Recorded Delivery post.
The more people who have had experience and better still inside experience of CSL the better, together we can get these people to face up to what they do and change their ways..
March 10th, 2010 at 16:09
Hi Fred, Re your question above.
I am not in the furniture business and never have been and never worked in any capacity for CSL.
My only involvement with CSL has been as a customer that bought a suite expecting it to be of the same spec / quality as the ones on display in their showrooms. If the ones on display were of the same quality as the one they delivered to my house then I would NOT have placed an order with CSL, but you don’t find out until it’s to late. I think that point has been raised over and over again… yet CSL still seem to be churning out furniture of lesser quality and expect to fob customers off when they complain.
March 10th, 2010 at 21:47
c.s.l crap suite’s limited
i worked there for a while on service. fred is right and i can help many of these’s unhappy people. i’d like fred to contact me.
From Tkey:
Thanks Bob.
I have forwarded you email address on to Fred
March 15th, 2010 at 18:19
Reading some comments where people have used; section 75 of The Consumer Credit Act, and got nowhere with the finance company,
Could I suggest that people complain to The Office of Fair Trading!
If enough complaints are made then CSL could have their credit licence revoked.
No Credit = No CSL
March 18th, 2010 at 22:58
does anyone have jason tyldesleys email address he is the MD of CSL
and i want to speak to him directly !
From Tkey:
You can try Jason@csl-furniture.co.uk
but i will be very suprised if he contacts you personally.
If you need to get a message to him and don’t mind the world reading it,post it here.
I have it on good authority he reads these pages daily.
Please let us no how you get on.
March 18th, 2010 at 23:33
My partner and I purchased the Lipari corner unit, chair and footstool in July 2009
and are less than happy with it.
Loose stitching, sagging cushions, unfilled cushions and complete lack of support
are some of the things wrong with it. Not to mention the felt backings which have
completely detached from the frame exposing rough ply wood and industrial staples.
CSL have been less than understanding.
Their “technician” claims the sofa is of suitable manufacturer quality and that in order
to keep it looking and feeling good you have to “dress” it daily.
Dress it! How is it possible to “dress” a fully stitched leather unit with non-detachable cushions.
Fact is, the foam is sub standard hence flattening.
Technician due out again tomorrow morning and we are prepared this time having read various reviews
plus my other half has the day off so the “fobbing off a woman” scenario doesn’t take place.
I will fight this all the way.
I am not prepared to pay over 2 grand for a sofa that already shows 4 years of wear and tear.
Take note people… CSL ARE NOT THE SOFA SPECIALISTS.
I think COMPULSIVE SHADY LIARS springs to mind…
March 19th, 2010 at 13:01
Hi Sarah,
We would be happy to oblige and provide the full contact details of the man????… himself but have to advise you that from our long and mostly unpleasant experiences of him and his tinpot sub-branch offices of the Chinese Peoples Republic Sofa Company, he will not deal with anything himself.
He once posted a letter on this site exclaiming what a wonderful company and what a wonderful person he was….we know different and there are over 800 letters on here for you to read and pre-arm yourself just in case the opportunity ever presents itself whereby you can meet him face to face….sorry to say that we doubt it will ever happen.
However the Head Office address is
CSL
CSL House.
Golborne Point.
Ashton Road
Golborne.
Warrington.
WA3 3UL
And to help you a little more he has a £250,000 Bentley Car or of course being Jason he may have changed it now, probably because the leather seats are creased and he forgot to plump them up every day.
If you need any inside help, post another letter asking to contact Fred on the Helpdesk.
March 19th, 2010 at 13:07
Adele, sorry to read about your experiences of the Chinese Sh** Leather Company…
As you’ve already stated the model as Lipari, you are 99% guaranteed it has been made in China and is of such inferior quality that only CSL would sell them.
You have the classic case here of “not fit the the purpose” under Consumer law….I would without any hesitation advise them that you want the goods removed from your home and a full refund of your money before issuing a final notice of Court action otherwise.
If you need any further help just ask….
Regards
Fred
March 19th, 2010 at 13:12
Inresponse to Adele Bunch (849)
I too purchased the lipari in Sept 09.
Was delivered faulty, had a replacement and 2 repairs and the technician has made it worse.
Had loose stitches, visible white foam in between seats, lack of padding in back cushions,
lumpy seat pads, 2 inch gaps between the arms and seats showing the black lining and staples of the sofa.
They have been arses!
Just written a letter to request refund (see trading standards) included photos of faults.
They are now offering replacement of the same, or re-selection of furniture
(have to pay more if its dearer, but dont get a refund for the difference if its cheaper)
or a refund but they are saying I have to take a reduction because of wear and tear
(i now have a cat scratch which the technician painted over without me asking him to
because he said I couldnt claim off the protection plan within the first 12 months to fix it properly –
however this turns out to be a load of sh*te).
I am still waiting to hear how much of a reduction they are talking about –
simple question, but strugglin to get an answer.
Dont take any bullsh*t off them – I wouldnt even bother with the technician –
your furniture will be pulled apart and bodged back together –
its heartbreaking to watch when youv’e paid approx 2 grand for it.
My advise – request refund.
If they refuse, you can go to small claims court. cost approx £150.
Good luck and dont give up!!!!!!!!!
March 19th, 2010 at 16:30
Michelle,
Don’t take any silly offers of replacements, pick something else etc… you like many others have been well and truly conned by these Champions of Con Merchants..
You as you say have your rights and to you and the rest of you good people who read our website about CSL rubbish… listen taken them to Court everytime it costs you less than £100 and you get it back if you win…. WHICH ALMOST ALL OF YOU WILL – BECAUSE THE GOODS ARE CHINESE INFERIOR RUBBISH AND
Not fit for the purpose intended….will not last for the period of the false guarantee – 5 years – what a joke…we can tell you a great deal more… but to make sure CSL don’t know exactly what you are up to… contact us agaian and ask for direct contact with FRED and you will get all the help you need right through to the end.
We sincerely hope that one day it WILL BE – THE END of this tinpot company who rip off decent people…..
GOOD LUCK AND DON’T FORGET – WRITE AGAIN AND ASK FOR FRED.