Csl Sofas – Complaints
Submitted by tkey on Tuesday 23rd February 2010 846 Comments
Do you have a complaint about CSL Sofas?
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Are you frustrated about….
poor customer service?
total lack of communication?
false promises?
false prices?
faulty furniture?
failure to deliver on time?
would you like them to be made aware of it?
You can be assured ,
that the powers that be at CSL Sofas ,will read it. (Daily)
Are you looking to buy from CSL Sofas?
Please read Here , Here and Here
Before deciding to buy anything from them.
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February 25th, 2010 at 07:32
dear fred,
we have got our money back,i must say apart from dragging their feet a bit,we do not have a legitimate complaint about c.s.l
its the quality of the product they are charging a lot of money for,if anyone is interested go to snienton market/the furniture shop,you will get a good product for half the price in the large stores
February 25th, 2010 at 22:54
TO THE FORMER CSL EMPLOYEE.
CAN U TELL ME ANYTHING ABOUT THE QUALITY OF LEATHER IKON AND LIPARI PLEASE.
THANKS.
February 26th, 2010 at 10:03
we recently bought a sofa from CSL and it was delivered on monday. they are cream leather. we noticed within a day after sitting on it for less than two hours that the leather is creasing every where and the sofa looks almost 3 months old already. is there anything we can do about this?
February 26th, 2010 at 10:58
Hi,
I wish I’d found this site BEFORE purchasing from CSL!
We bought a sofa and chair from CSL in the summer, and it has become apparant that the black dye from the material on the side and back is transferring onto various items and staining them!
We have big black marks on the cream walls, dye transfer onto baby’s toys, onto various items we’ve had just resting by the side of the sofa and to be fair its just not acceptable.
We had a ‘technician’ come out and do the ‘rub test’ and there was dye transfer onto that, he took photos of the items the dye had transferred onto and yet HO rang up to tell us that this isnt a fault and that it is infact just a surface residue which would disappear through time. Through time???? I want a sofa which doesnt transfer colour onto things!! I mean it has now transferred onto my sons white Tshirt which was left on the arm of the sofa for a day or so so I called again to vent my frustration!
We are getting another ‘Technician’ coming out and no doubt we will get the same answer from HO. Im fed up!
February 26th, 2010 at 19:31
Hi Folk’s,
The leather on some of (Chinese Sofa’s Limited) see what I did there, is ok. However, the majority is very poor indeed.
I have been in this industry in one guise or another for many years, and feel educated enough to give this small piece of advice.
Check the leather in the swatch, it is generally a good indicator as to what will be on your sofa. What will NOT be in the swatch, is any indication of what it’s constructed from, or how good (or not) the customer service will be should anything go wrong.
Ask yourself a question before you gamble a whole load of money on these inferior products.
Would you go into a casino and gamble on red if there were only 1 red number on the roulette wheel? These are about the odd’s you’ll be playing against.
As my nan says, don’t risk it if you can’t afford to lose it!
JC. “small man syndrome”
February 26th, 2010 at 20:49
Hi Michelle letter 828
Have no information on the “IKON” model but the “LIPARI” is most certainly from China, in fact almost 99% of CSL’s range of Leather furniture is manufactured in China
May I with respect suggest that you read through some of the letters on this website, and take the advice offered if you can.
This company causes considerable pain and stress for hundreds of people who have had the misfortune to go into a CSL showroom.
Regards
Fred
February 26th, 2010 at 20:52
Hello Bee letter 829…
If you wish to ask for specific advice please contact this website again and ask for the e-mail direct contact address of Fred….
You obviously , sadly as many others!… have bought goods from CSL which are “not fit for purpose”…. you should ask for and get your money back but it may mean taking out a claim through the Small Claims procedure, we can help with that.
Regards and please don’t leave it too long, they will take advantage of any delays.
Fred
February 26th, 2010 at 20:55
To Lisa – letter 830….
You have our sympathy….please see reply to BEE at letter 832 and same advice to you, please ask for direct contact address for Fred….through this Tkey website, simply post another letter on here.
Regards
Fred..
February 28th, 2010 at 21:07
Hi, Is it possible to have direct contact with Fred please? with regards to post 830.
Many Thanks
From Tkey: Request has been passed onto Fred.
He should be in contact with you soon.
(No it really is not me or anyone at Tkey-Thanks)
March 2nd, 2010 at 13:19
Hi Fred. (letter 832)
I have already had the misfortune of purchasing from CSL.
I have faulty furniture, delivered in October 2009, had a replacement (also faulty) and 2 repairs.
They are refusing a refund, but I WONT be beaten!
Will let you know what happens.
March 2nd, 2010 at 16:03
Hi Michelle,
After this time and with all the problems, they should be forced into some action, if you wish to make direct contact with me for any further advice, simply post another mail on here asking for my contact e-mail….
Many thanks, best wishes and good to hear a fighter !
Great…..
Regards
Fred
March 2nd, 2010 at 21:34
We took deliver of two black leather settees on 18th December. I phoned the following day to say we were not happy. I was told I should wait six weeks as any issues related to creasing could resolve themselves in that time. I rang again the following week but was told I must wait at least six weeks. I phoned 5th February and a technician visited on 10th February. By this time the lumbar supports on the one settee that is used had flattened excessively and there is at least an inch flap of leather at the base of each, with no apparent filling. One of the lumbar supports also looks like a different type of leather to the rest of the suite and the seat cushions are stretching excessively. The technician spent a few minutes hitting and plumping the cushions then announced that there was absolutely nothing wrong with settee,even though as soon as you sit on it again this flap of leather appears immediately. He said the appearance of the “odd” lumbar support was just natural leather variability. I paid over two thousand pounds for these settees and would expect them to keep their appearance for a reasonable amount of time. I did get a phone call from an unnamed person in customer services who basically said there was nothing wrong with the furniture.
What can I do? Can anyone help or advise me?
March 5th, 2010 at 10:14
Hi,
with regards to post 830 I’d just like to say our issue has been resolved.
CSL customer services have actually been brilliant this time round, as it is obviously a fault and they have recognised this.
If your issue is a definate fault with the sofa, im sure the technician will see this and csl take action on it.
Good luck
From Tkey:
Thanks Lisa. I am glad it has been sorted.
Also thanks to Fred for his advice.
I am sure it went some way in helping CSL make the right decision.
March 8th, 2010 at 09:38
Thanks for your reply on this website. we have had someone from CSL (apparently independent) to come and have a look at the sofas today. they have said that our sofas should look creased and that is normal. we are still not happy and would like to pursue it further.
Could we please have Fred’s email address to see where we go from here.
Thanks
March 9th, 2010 at 19:21
Hi Fred
In relation to 837.
As I am trying to calim a refund for my faulty leather sofa, should I be able to also claim a refund for the protection plan I purchased, as I wont require it if i dont have the sofa anymore.
Cheers.
March 10th, 2010 at 01:54
Hi Michelle,
Worth a try, add it to your claim costs, seeing as Sofashield is owned by the same person who owns CSL makes it worthwhile having a go I would say….
That should also serve as a further warning to anyone thinking of buying any furniture from these people, if you do please don’t get conned into buying the famaous SOFASHIELD – which is the supposed GUARANTEE – WHEN THE ADVERTS CLAIM “5 YEAR GUARANTEE” you are actually filling the pockets of the same person – J.Tyldesley of CSL and J.Tyldesley of Sofashield….YES VERY THE SAME PERSON.
AND QUITE CLEARLY NOT SATISFIED RIPPING YOU OFF WITH HIS CRAP FURNITURE… he has another go SELLING YOU HIS CRAP SOFASHIELD WHICH IS WORTHLESS.
March 10th, 2010 at 09:22
For those like Bee that have problems with the leather from new, you should take action to sue CSL through the small claim court as soon as possible. It is easy to do. Send CSL the recommended notice letters (templates for these can be found on trading standards web sites) reject the furniture as unfit for use, inform CSL that you are NOT using the furniture, take photos of the leather showing how crap it is and take photos of the display suites in store to show how they are of better quality leather. Submit an online money claim… Do not let CSL fob you off, their ‘technicians’ will try to tell you there is nothing wrong and that the leather needs ‘dressing’. Complete bull shit, especially when you look in the showrooms and see the diference in leather quality. You do NOT need an independant report to make a claim, you have the evidence in your living room, any reasonable person will see the problem for what it is, including a district judge…oh and keep a diary of events, calls, dates etc.. See p26 my post 496. Good luck. Dave
March 10th, 2010 at 12:36
Thanks again Dave,
Most of our contributors receive all the advice along the above lines in an attempt to recover the money that has virtually been stolen from them by these people.
Well perhaps stolen is too strong a word to use – misappropriated is about right, selling goods which are inferior and not of the same build quality to every sample displayed, shown and tested in their showrooms or on their website.
They[CSL] as a British company are in our opinion a disgrace, yet they still manage to avoid Consumer Affairs/Trading Standards,other departments month after month when we receive complaints at the rate we do,with other websites receiving many other complaints all along the same lines and about the same company.
Most of them making the same complaints as Bee and all our recent posters, many others have Court cases pending at the moment and be assured they are all encouraged to do the right thing and stand up for their rights… and not accept the rubbish that has been dumped on them by CSL.
Sadly sometimes they [CSL] appear to try the “oh we’ll sort it” tactic and make promises to do something as in post 840 – with the poor lady having asked for advice, when she had a case which would probably have blown CSL out of the water….then afterwards posting this further complimentary letter saying how wonderful they had been, not knowing what was round the corner when she’s supplied with equally poor replacement rubbish to placate her temporarily.
Let us all hope that this time she, her family, her baby,their clothes, her home and decor etc. don’t all get covered in Black dye from the new stuff!
Tell us Dave are you still with CSL ?… or still in the furniture business ?…. if you are we are not averse to giving publicity to companies who offer quality products with good Customer service and back-up facilities if and when anything goes wrong, as against CSL who simply ask a Techie for a report then ignore what is said and tell the customer basically more fairy stories using stalling tactics so the time the customer has has the goods in their homes gets dragged out….so they then try to say “well you’ve had it for XXX weeks/months etc”…hoping the Courts will agree with them, hence the reason everyone is encouraged to keep copies of all correspondence/e-mails and so on and only use Recorded Delivery post.
The more people who have had experience and better still inside experience of CSL the better, together we can get these people to face up to what they do and change their ways..
March 10th, 2010 at 16:09
Hi Fred, Re your question above.
I am not in the furniture business and never have been and never worked in any capacity for CSL.
My only involvement with CSL has been as a customer that bought a suite expecting it to be of the same spec / quality as the ones on display in their showrooms. If the ones on display were of the same quality as the one they delivered to my house then I would NOT have placed an order with CSL, but you don’t find out until it’s to late. I think that point has been raised over and over again… yet CSL still seem to be churning out furniture of lesser quality and expect to fob customers off when they complain.
March 10th, 2010 at 21:47
c.s.l crap suite’s limited
i worked there for a while on service. fred is right and i can help many of these’s unhappy people. i’d like fred to contact me.
From Tkey:
Thanks Bob.
I have forwarded you email address on to Fred